ClickSWITCH

ClickSWITCH is an automated account switching solution that makes it easy for you to quickly and securely switch your recurring direct deposits, card subscriptions, and automatic payments from your previous financial institution account to your new CCU account. Simply put in your payment and direct deposit information and ClickSWITCH will do the rest.

Yes. ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, our organization adheres to the highest industry standards with regard to the security of your personal information.

Getting started with ClickSWITCH is easy. Call CCU at 303.978.2274 or stop by any branch and our staff will get you enrolled. Once you’ve been enrolled, you’ll need the SwitchTRACK code provided to you during initial enrollment, or you can activate your ClickSWITCH account through the Welcome email you received.

Once a company receives the switch request form, automatic payment and direct deposit switches typically take 5‐15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts. Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.

It may take up to 24 hours. However, in most cases, the card swap happens immediately. It may take longer if the provider website is down, or we encounter an issue with the swap during the first attempt.

The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status. For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.